Professional Referrals for Highland Ridge Hospital

At Highland Ridge Hospital, we value our relationships with other professionals, and we look forward to expanding our ability to coordinate with counselors, therapists, and other treatment providers for the betterment of our patients.

Populations Served

Our adolescent programs at Highland Ridge Hospital serve ages 13-17. Adult services serve ages 18+.

Therapeutic Tracks & Treatment Levels

Therapeutic tracks offered at Highland Ridge Hospital

  • The psychiatric track is designed to specifically treat patients dealing with a primary mental health diagnosis.
  • The addictive disease track is utilized to treat patients that have a primary diagnosis that is substance abuse or dependency-related.
  • The dual diagnosis track is a combination track for patients with co-occurring psychiatric and chemical dependency disorders.

Levels of treatment provided

Our goal is to offer treatment to the individual at the most appropriate level depending on the specific needs of the patient. The varying levels of treatment utilized for a mental health or chemical dependency crisis are as follows:

  • Inpatient psychiatric/detoxification services
  • Intensive outpatient programs
  • Aftercare programs


Highland Ridge Hospital accepts both voluntary and involuntary direct admissions from a variety of referral sources in the community. Upon making a referral to Highland Ridge Hospital, our intake team will ask for your preferences regarding ongoing communication of the patient’s progress and discharge planning. We make every effort to obtain signed releases of information for professionals involved in each patient’s care at the time of admission.


For involuntary admissions, our intake staff is standing by around-the-clock to pre-screen the direct admissions, consult with our physicians, verify the insurance benefits for you, and arrange transportation for inpatient admissions at no additional cost to the patient or referral source. Referrals can be arranged 24/7 by calling (888) 925-9146.


Voluntary admissions can be arranged in a variety of methods. The referring agency can call and staff the case directly with one of our mental health professionals in the intake department. After receiving all information, we will consult with our physician to determine the appropriate level of care for the patient. This allows the referring agency to communicate any concerns and provide documentation that the patient was admitted to one of our programs. If inpatient treatment is necessary, we will secure a bed and get admission orders in place prior to the patient’s arrival. If needed, our staff can arrange ambulance transportation to ensure safe and immediate arrival to the facility.

The referring agency also has the option to have the patient call and schedule an appointment to meet with our mental health professionals for a free confidential assessment. Our staff will meet with the patient and make the determination for the least restrictive treatment option.

The final option is to have the patient walk in to our facility 24/7 for a free confidential assessment. Staff is on hand around-the-clock to perform evaluations for treatment.

Funding Sources

Highland Ridge Hospital is able to accept a wide variety of funding sources, including many managed care/commercial insurances, traditional Medicare and Medicare replacement or HMO plans, and Managed Medicaid plans. Our intake professionals will attempt to verify insurance benefits and to pre-certify the admission prior to the patient’s arrival. Our staff will then review the benefits coverage and any applicable patient responsibility with the patient or responsible party during the admissions process.

Step-down Programming

Intensive Outpatient Program (IOP)

IOP is a therapy-based treatment program and is the least restrictive level of care that is offered at Highland Ridge Hospital. Patients attend 2-3 groups daily and the program schedule runs Monday, Wednesday, and Friday. IOP can be used as a step-down program to transition back into the community or a step-up program.

I am so grateful we chose Highland Ridge and got help from great people who really know their stuff. We are so fortunate to have been in your program.

– Anne D.