Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Highland Ridge Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Highland Ridge Hospital.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Professional Referrals for Highland Ridge Hospital

At Highland Ridge Hospital, we value our relationships with other professionals, and we look forward to expanding our ability to coordinate with counselors, therapists, and other treatment providers for the betterment of our patients.

Populations Served

Our adolescent programs at Highland Ridge Hospital serve ages 13-17. Adult services serve ages 18+.

Therapeutic Tracks & Treatment Levels

Therapeutic tracks offered at Highland Ridge Hospital

  • The psychiatric track is designed to specifically treat patients dealing with a primary mental health diagnosis.
  • The addictive disease track is utilized to treat patients that have a primary diagnosis that is substance abuse or dependency-related.
  • The dual diagnosis track is a combination track for patients with co-occurring psychiatric and chemical dependency disorders.

Levels of treatment provided

Our goal is to offer treatment to the individual at the most appropriate level depending on the specific needs of the patient. The varying levels of treatment utilized for a mental health or chemical dependency crisis are as follows:

  • Inpatient psychiatric/detoxification services
  • Intensive outpatient programs
  • Aftercare programs


Highland Ridge Hospital accepts both voluntary and involuntary direct admissions from a variety of referral sources in the community. Upon making a referral to Highland Ridge Hospital, our intake team will ask for your preferences regarding ongoing communication of the patient’s progress and discharge planning. We make every effort to obtain signed releases of information for professionals involved in each patient’s care at the time of admission.


For involuntary admissions, our intake staff is standing by around-the-clock to pre-screen the direct admissions, consult with our physicians, verify the insurance benefits for you, and arrange transportation for inpatient admissions at no additional cost to the patient or referral source. Referrals can be arranged 24/7 by calling (801) 845-9544.


Voluntary admissions can be arranged in a variety of methods. The referring agency can call and staff the case directly with one of our mental health professionals in the intake department. After receiving all information, we will consult with our physician to determine the appropriate level of care for the patient. This allows the referring agency to communicate any concerns and provide documentation that the patient was admitted to one of our programs. If inpatient treatment is necessary, we will secure a bed and get admission orders in place prior to the patient’s arrival. If needed, our staff can arrange ambulance transportation to ensure safe and immediate arrival to the facility.

The referring agency also has the option to have the patient call and schedule an appointment to meet with our mental health professionals for a free confidential assessment. Our staff will meet with the patient and make the determination for the least restrictive treatment option.

The final option is to have the patient walk in to our facility 24/7 for a free confidential assessment. Staff is on hand around-the-clock to perform evaluations for treatment.

Funding Sources

Highland Ridge Hospital is able to accept a wide variety of funding sources, including many managed care/commercial insurances, traditional Medicare and Medicare replacement or HMO plans, and Managed Medicaid plans. Our intake professionals will attempt to verify insurance benefits and to pre-certify the admission prior to the patient’s arrival. Our staff will then review the benefits coverage and any applicable patient responsibility with the patient or responsible party during the admissions process.

Step-down Programming

Intensive Outpatient Program (IOP)

IOP is a therapy-based treatment program and is the least restrictive level of care that is offered at Highland Ridge Hospital. Patients attend 2-3 groups daily and the program schedule runs Monday, Wednesday, and Friday. IOP can be used as a step-down program to transition back into the community or a step-up program.

I don't know where I'd be today without the help I got at Highland Ridge. My life is completely turned around!

– Martha B.

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